Uses of Class
com.mypurecloud.sdk.v2.model.ConversationCallbackEventTopicConversationRoutingData
Packages that use ConversationCallbackEventTopicConversationRoutingData
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Uses of ConversationCallbackEventTopicConversationRoutingData in com.mypurecloud.sdk.v2.model
Methods in com.mypurecloud.sdk.v2.model that return ConversationCallbackEventTopicConversationRoutingDataModifier and TypeMethodDescriptionConversationCallbackEventTopicCallbackMediaParticipant.getConversationRoutingData()ConversationCallbackEventTopicConversationRoutingData.language(ConversationCallbackEventTopicUriReference language) A UriReference for a resourceThe priority of the conversation to use for routing decisionsConversationCallbackEventTopicConversationRoutingData.queue(ConversationCallbackEventTopicUriReference queue) A UriReference for a resourceConversationCallbackEventTopicConversationRoutingData.scoredAgents(List<ConversationCallbackEventTopicScoredAgent> scoredAgents) A collection of agents and their assigned scores for this conversation (0 - 100, higher being better), for use in routing to preferred agentsConversationCallbackEventTopicConversationRoutingData.skills(List<ConversationCallbackEventTopicUriReference> skills) The skills to use for routing decisionsMethods in com.mypurecloud.sdk.v2.model with parameters of type ConversationCallbackEventTopicConversationRoutingDataModifier and TypeMethodDescriptionConversationCallbackEventTopicCallbackMediaParticipant.conversationRoutingData(ConversationCallbackEventTopicConversationRoutingData conversationRoutingData) voidConversationCallbackEventTopicCallbackMediaParticipant.setConversationRoutingData(ConversationCallbackEventTopicConversationRoutingData conversationRoutingData)