Uses of Class
com.mypurecloud.sdk.v2.model.ConversationChatEventTopicConversationRoutingData
Packages that use ConversationChatEventTopicConversationRoutingData
-
Uses of ConversationChatEventTopicConversationRoutingData in com.mypurecloud.sdk.v2.model
Methods in com.mypurecloud.sdk.v2.model that return ConversationChatEventTopicConversationRoutingDataModifier and TypeMethodDescriptionConversationChatEventTopicChatMediaParticipant.getConversationRoutingData()ConversationChatEventTopicConversationRoutingData.language(ConversationChatEventTopicUriReference language) A UriReference for a resourceThe priority of the conversation to use for routing decisionsConversationChatEventTopicConversationRoutingData.queue(ConversationChatEventTopicUriReference queue) A UriReference for a resourceConversationChatEventTopicConversationRoutingData.scoredAgents(List<ConversationChatEventTopicScoredAgent> scoredAgents) A collection of agents and their assigned scores for this conversation (0 - 100, higher being better), for use in routing to preferred agentsConversationChatEventTopicConversationRoutingData.skills(List<ConversationChatEventTopicUriReference> skills) The skills to use for routing decisionsMethods in com.mypurecloud.sdk.v2.model with parameters of type ConversationChatEventTopicConversationRoutingDataModifier and TypeMethodDescriptionConversationChatEventTopicChatMediaParticipant.conversationRoutingData(ConversationChatEventTopicConversationRoutingData conversationRoutingData) voidConversationChatEventTopicChatMediaParticipant.setConversationRoutingData(ConversationChatEventTopicConversationRoutingData conversationRoutingData)