Uses of Class
com.mypurecloud.sdk.v2.model.ConversationCobrowseEventTopicConversationRoutingData
Packages that use ConversationCobrowseEventTopicConversationRoutingData
-
Uses of ConversationCobrowseEventTopicConversationRoutingData in com.mypurecloud.sdk.v2.model
Methods in com.mypurecloud.sdk.v2.model that return ConversationCobrowseEventTopicConversationRoutingDataModifier and TypeMethodDescriptionConversationCobrowseEventTopicCobrowseMediaParticipant.getConversationRoutingData()ConversationCobrowseEventTopicConversationRoutingData.language(ConversationCobrowseEventTopicUriReference language) A UriReference for a resourceThe priority of the conversation to use for routing decisionsConversationCobrowseEventTopicConversationRoutingData.queue(ConversationCobrowseEventTopicUriReference queue) A UriReference for a resourceConversationCobrowseEventTopicConversationRoutingData.scoredAgents(List<ConversationCobrowseEventTopicScoredAgent> scoredAgents) A collection of agents and their assigned scores for this conversation (0 - 100, higher being better), for use in routing to preferred agentsConversationCobrowseEventTopicConversationRoutingData.skills(List<ConversationCobrowseEventTopicUriReference> skills) The skills to use for routing decisionsMethods in com.mypurecloud.sdk.v2.model with parameters of type ConversationCobrowseEventTopicConversationRoutingDataModifier and TypeMethodDescriptionConversationCobrowseEventTopicCobrowseMediaParticipant.conversationRoutingData(ConversationCobrowseEventTopicConversationRoutingData conversationRoutingData) voidConversationCobrowseEventTopicCobrowseMediaParticipant.setConversationRoutingData(ConversationCobrowseEventTopicConversationRoutingData conversationRoutingData)