Uses of Class
com.mypurecloud.sdk.v2.model.ConversationEventTopicConversationRoutingData
Packages that use ConversationEventTopicConversationRoutingData
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Uses of ConversationEventTopicConversationRoutingData in com.mypurecloud.sdk.v2.model
Methods in com.mypurecloud.sdk.v2.model that return ConversationEventTopicConversationRoutingDataModifier and TypeMethodDescriptionConversationEventTopicParticipant.getConversationRoutingData()ConversationEventTopicConversationRoutingData.language(ConversationEventTopicUriReference language) A UriReference for a resourceThe priority of the conversation to use for routing decisionsConversationEventTopicConversationRoutingData.queue(ConversationEventTopicUriReference queue) ConversationEventTopicConversationRoutingData.scoredAgents(List<ConversationEventTopicScoredAgent> scoredAgents) A collection of agents and their assigned scores for this conversation (0 - 100, higher being better), for use in routing to preferred agentsConversationEventTopicConversationRoutingData.skills(List<ConversationEventTopicUriReference> skills) The skills to use for routing decisionsMethods in com.mypurecloud.sdk.v2.model with parameters of type ConversationEventTopicConversationRoutingDataModifier and TypeMethodDescriptionConversationEventTopicParticipant.conversationRoutingData(ConversationEventTopicConversationRoutingData conversationRoutingData) voidConversationEventTopicParticipant.setConversationRoutingData(ConversationEventTopicConversationRoutingData conversationRoutingData)