Uses of Class
com.mypurecloud.sdk.v2.model.ConversationEventTopicScoredAgent
Packages that use ConversationEventTopicScoredAgent
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Uses of ConversationEventTopicScoredAgent in com.mypurecloud.sdk.v2.model
Methods in com.mypurecloud.sdk.v2.model that return ConversationEventTopicScoredAgentModifier and TypeMethodDescriptionConversationEventTopicScoredAgent.agent(ConversationEventTopicUriReference agent) A UriReference for a resourceAgent's score for the current conversation, from 0 - 100, higher being betterMethods in com.mypurecloud.sdk.v2.model that return types with arguments of type ConversationEventTopicScoredAgentModifier and TypeMethodDescriptionConversationEventTopicConversationRoutingData.getScoredAgents()Method parameters in com.mypurecloud.sdk.v2.model with type arguments of type ConversationEventTopicScoredAgentModifier and TypeMethodDescriptionConversationEventTopicConversationRoutingData.scoredAgents(List<ConversationEventTopicScoredAgent> scoredAgents) A collection of agents and their assigned scores for this conversation (0 - 100, higher being better), for use in routing to preferred agentsvoidConversationEventTopicConversationRoutingData.setScoredAgents(List<ConversationEventTopicScoredAgent> scoredAgents)