Uses of Class
com.mypurecloud.sdk.v2.model.ConversationMessageEventTopicScoredAgent
Packages that use ConversationMessageEventTopicScoredAgent
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Uses of ConversationMessageEventTopicScoredAgent in com.mypurecloud.sdk.v2.model
Methods in com.mypurecloud.sdk.v2.model that return ConversationMessageEventTopicScoredAgentModifier and TypeMethodDescriptionConversationMessageEventTopicScoredAgent.agent(ConversationMessageEventTopicUriReference agent) A UriReference for a resourceAgent's score for the current conversation, from 0 - 100, higher being betterMethods in com.mypurecloud.sdk.v2.model that return types with arguments of type ConversationMessageEventTopicScoredAgentModifier and TypeMethodDescriptionConversationMessageEventTopicConversationRoutingData.getScoredAgents()Method parameters in com.mypurecloud.sdk.v2.model with type arguments of type ConversationMessageEventTopicScoredAgentModifier and TypeMethodDescriptionConversationMessageEventTopicConversationRoutingData.scoredAgents(List<ConversationMessageEventTopicScoredAgent> scoredAgents) A collection of agents and their assigned scores for this conversation (0 - 100, higher being better), for use in routing to preferred agentsvoidConversationMessageEventTopicConversationRoutingData.setScoredAgents(List<ConversationMessageEventTopicScoredAgent> scoredAgents)