Uses of Class
com.mypurecloud.sdk.v2.model.ConversationMetricsTopicConversationMetricRecord
Packages that use ConversationMetricsTopicConversationMetricRecord
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Uses of ConversationMetricsTopicConversationMetricRecord in com.mypurecloud.sdk.v2.model
Methods in com.mypurecloud.sdk.v2.model that return ConversationMetricsTopicConversationMetricRecordModifier and TypeMethodDescriptionConversationMetricsTopicConversationMetricRecord.activeRouting(ConversationMetricsTopicConversationMetricRecord.ActiveRoutingEnum activeRouting) Active routing methodConversationMetricsTopicConversationMetricRecord.activeSkillIds(List<String> activeSkillIds) ID(s) of Skill(s) that are active on the conversationConversationMetricsTopicConversationMetricRecord.addressFrom(String addressFrom) The address that initiated an actionThe address receiving an actionConversationMetricsTopicConversationMetricRecord.agentAssistantId(String agentAssistantId) Unique identifier of the active virtual agent assistantConversationMetricsTopicConversationMetricRecord.agentBullseyeRing(Long agentBullseyeRing) Bullseye ring of the targeted agentConversationMetricsTopicConversationMetricRecord.agentOwned(Boolean agentOwned) Flag indicating an agent-owned callbackAutomatic Number Identification (caller's number)ConversationMetricsTopicConversationMetricRecord.assignerId(String assignerId) ID of the user that manually assigned a conversationConversationMetricsTopicConversationMetricRecord.authenticated(Boolean authenticated) Flag that indicates that the identity of the customer has been asserted as verified by the provider.ConversationMetricsTopicConversationMetricRecord.conversationId(String conversationId) Unique identifier for the conversationConversationMetricsTopicConversationMetricRecord.conversationInitiator(ConversationMetricsTopicConversationMetricRecord.ConversationInitiatorEnum conversationInitiator) Indicates the participant purpose of the participant initiating a message conversationConversationMetricsTopicConversationMetricRecord.convertedFrom(String convertedFrom) Session media type that was converted from in case of a media type conversionConversationMetricsTopicConversationMetricRecord.convertedTo(String convertedTo) Session media type that was converted to in case of a media type conversionConversationMetricsTopicConversationMetricRecord.customerParticipation(Boolean customerParticipation) Indicates a messaging conversation in which the customer participated by sending at least one messageConversationMetricsTopicConversationMetricRecord.deliveryStatus(ConversationMetricsTopicConversationMetricRecord.DeliveryStatusEnum deliveryStatus) The email or SMS delivery statusConversationMetricsTopicConversationMetricRecord.destinationAddresses(List<String> destinationAddresses) Destination address(es) of transfers or consultsConversationMetricsTopicConversationMetricRecord.direction(ConversationMetricsTopicConversationMetricRecord.DirectionEnum direction) The direction of the communicationConversationMetricsTopicConversationMetricRecord.disconnectType(ConversationMetricsTopicConversationMetricRecord.DisconnectTypeEnum disconnectType) The session disconnect typeConversationMetricsTopicConversationMetricRecord.divisionIds(List<String> divisionIds) Identifier(s) of division(s) associated with a conversationDialed number identification service (number dialed by the calling party)Unique identifier of the edge deviceConversationMetricsTopicConversationMetricRecord.eligibleAgentCounts(List<Long> eligibleAgentCounts) Number of eligible agents for each predictive routing attemptA code corresponding to the error that occurredConversationMetricsTopicConversationMetricRecord.extendedDeliveryStatus(String extendedDeliveryStatus) Extended delivery statusConversationMetricsTopicConversationMetricRecord.externalContactId(String externalContactId) External contact identifierConversationMetricsTopicConversationMetricRecord.externalMediaCount(Long externalMediaCount) Count of any media (images, files, etc) included on the external sessionConversationMetricsTopicConversationMetricRecord.externalOrganizationId(String externalOrganizationId) External organization identifierConversationMetricsTopicConversationMetricRecord.externalTag(String externalTag) External tag for the conversationConversationMetricsTopicConversationMetricRecord.firstQueue(Boolean firstQueue) Marker that is set if the current queue is the first queue in a conversationConversationMetricsTopicConversationMetricRecord.flaggedReason(ConversationMetricsTopicConversationMetricRecord.FlaggedReasonEnum flaggedReason) Reason for which participant flagged conversationConversationMetricsTopicConversationMetricRecord.flowInType(String flowInType) Type of flow in that occurred when entering ACD.ConversationMetricsTopicConversationMetricRecord.flowOutType(String flowOutType) Type of flow out that occurred when emitting tFlowOut.Unique identifier for a Genesys Cloud groupConversationMetricsTopicConversationMetricRecord.interactionType(String interactionType) The interaction type (enterprise or contactCenter)ConversationMetricsTopicConversationMetricRecord.journeyActionId(String journeyActionId) Identifier of the journey action.ConversationMetricsTopicConversationMetricRecord.journeyActionMapId(String journeyActionMapId) Identifier of the journey action map that triggered the action.ConversationMetricsTopicConversationMetricRecord.journeyActionMapVersion(Long journeyActionMapVersion) Version of the journey action map that triggered the action.ConversationMetricsTopicConversationMetricRecord.journeyCustomerId(String journeyCustomerId) Primary identifier of the journey customer in the source where the activities originate from.ConversationMetricsTopicConversationMetricRecord.journeyCustomerIdType(String journeyCustomerIdType) Type of primary identifier of the journey customer (e.g. cookie).ConversationMetricsTopicConversationMetricRecord.journeyCustomerSessionId(String journeyCustomerSessionId) Unique identifier of the journey session.ConversationMetricsTopicConversationMetricRecord.journeyCustomerSessionIdType(String journeyCustomerSessionIdType) Type or category of journey sessions (e.g. web, ticket, delivery, atm).ConversationMetricsTopicConversationMetricRecord.knowledgeBaseIds(List<String> knowledgeBaseIds) The unique identifier(s) of the knowledge base(s) usedConversationMetricsTopicConversationMetricRecord.mediaCount(Long mediaCount) Count of any media (images, files, etc) included in this sessionConversationMetricsTopicConversationMetricRecord.mediaType(ConversationMetricsTopicConversationMetricRecord.MediaTypeEnum mediaType) The session media typeConversationMetricsTopicConversationMetricRecord.messageType(String messageType) Message type for messaging services.ConversationMetricsTopicConversationMetricRecord.metric(ConversationMetricsTopicConversationMetricRecord.MetricEnum metric) Metric nameConversationMetricsTopicConversationMetricRecord.metricDate(Date metricDate) The date and time of metric creationConversationMetricsTopicConversationMetricRecord.originatingDirection(ConversationMetricsTopicConversationMetricRecord.OriginatingDirectionEnum originatingDirection) The original direction of the conversationConversationMetricsTopicConversationMetricRecord.originatingSocialMediaPublic(Boolean originatingSocialMediaPublic) Indicates that the conversation originated from a public message on social mediaConversationMetricsTopicConversationMetricRecord.outboundCampaignId(String outboundCampaignId) (Dialer) Unique identifier of the outbound campaignConversationMetricsTopicConversationMetricRecord.outboundContactId(String outboundContactId) (Dialer) Unique identifier of the contactConversationMetricsTopicConversationMetricRecord.outboundContactListId(String outboundContactListId) (Dialer) Unique identifier of the contact list that this contact belongs toConversationMetricsTopicConversationMetricRecord.participantName(String participantName) A human readable name identifying the participantThis identifies pairs of related sessions on a conversation.ConversationMetricsTopicConversationMetricRecord.proposedAgents(List<ConversationMetricsTopicConversationProposedAgent> proposedAgents) Proposed agentsThe source provider for the communication.ConversationMetricsTopicConversationMetricRecord.purpose(ConversationMetricsTopicConversationMetricRecord.PurposeEnum purpose) The participant's purposeQueue identifierRecord identifierName, phone number, or email address of the remote party.ConversationMetricsTopicConversationMetricRecord.removedSkillIds(List<String> removedSkillIds) ID(s) of Skill(s) that have been removed by bullseye routingConversationMetricsTopicConversationMetricRecord.requestedLanguageId(String requestedLanguageId) Unique identifier for the language requested for an interactionConversationMetricsTopicConversationMetricRecord.requestedRoutings(List<ConversationMetricsTopicConversationMetricRecord.RequestedRoutingsEnum> requestedRoutings) Routing type(s) for requested/attempted routing methods.ConversationMetricsTopicConversationMetricRecord.requestedRoutingSkillIds(List<String> requestedRoutingSkillIds) Unique identifier(s) for skill(s) requested for an interactionUnique identifier for the roomConversationMetricsTopicConversationMetricRecord.routingPriority(Long routingPriority) Routing priority for the current interactionConversationMetricsTopicConversationMetricRecord.routingRing(Long routingRing) Routing ring for bullseye or preferred agent routingConversationMetricsTopicConversationMetricRecord.routingRule(String routingRule) Routing rule for preferred, conditional and predictive routing typeConversationMetricsTopicConversationMetricRecord.routingRuleType(ConversationMetricsTopicConversationMetricRecord.RoutingRuleTypeEnum routingRuleType) Routing rule typeConversationMetricsTopicConversationMetricRecord.scoredAgents(List<ConversationMetricsTopicConversationScoredAgent> scoredAgents) Scored agentsConversationMetricsTopicConversationMetricRecord.selectedAgentId(String selectedAgentId) Selected agent IDConversationMetricsTopicConversationMetricRecord.selectedAgentRank(Long selectedAgentRank) Selected agent GPR rankConversationMetricsTopicConversationMetricRecord.selfServed(Boolean selfServed) Indicates whether all flow sessions were self servicedConversationMetricsTopicConversationMetricRecord.sessionDnis(String sessionDnis) Dialed number for the current session; this can be different from dnis, e.g. if the call was transferredThe unique identifier of this sessionConversationMetricsTopicConversationMetricRecord.skillExpressionId(String skillExpressionId) Unique identifier for the skill requested for an interactionUnique identifier for a phoneThe team ID the user is a member ofConversationMetricsTopicConversationMetricRecord.usedRouting(ConversationMetricsTopicConversationMetricRecord.UsedRoutingEnum usedRouting) Complete routing methodUnique identifier for the userMetric valueConversationMetricsTopicConversationMetricRecord.videoPresent(Boolean videoPresent) Flag indicating if video is presentConversationMetricsTopicConversationMetricRecord.waitingInteractionCounts(List<Long> waitingInteractionCounts) Number of waiting interactions for each predictive routing attemptConversationMetricsTopicConversationMetricRecord.wrapUpCode(String wrapUpCode) Wrap up code