Uses of Class
com.mypurecloud.sdk.v2.model.ConversationRoutingData

Packages that use ConversationRoutingData

Package	Description
com.mypurecloud.sdk.v2.model

Uses of ConversationRoutingData in com.mypurecloud.sdk.v2.model

Methods in com.mypurecloud.sdk.v2.model that return ConversationRoutingData

Modifier and Type	Method	Description
ConversationRoutingData	CallbackMediaParticipant.getConversationRoutingData()
ConversationRoutingData	CallMediaParticipant.getConversationRoutingData()
ConversationRoutingData	ChatMediaParticipant.getConversationRoutingData()
ConversationRoutingData	CobrowseMediaParticipant.getConversationRoutingData()
ConversationRoutingData	EmailMediaParticipant.getConversationRoutingData()
ConversationRoutingData	InternalMessageMediaParticipant.getConversationRoutingData()
ConversationRoutingData	MessageMediaParticipant.getConversationRoutingData()
ConversationRoutingData	Participant.getConversationRoutingData()
ConversationRoutingData	ParticipantBasic.getConversationRoutingData()
ConversationRoutingData	ConversationRoutingData.label(String label)	An optional label that categorizes the conversation.
ConversationRoutingData	ConversationRoutingData.language(AddressableEntityRef language)	The language to use for routing decisions
ConversationRoutingData	ConversationRoutingData.priority(Integer priority)	The priority of the conversation to use for routing decisions
ConversationRoutingData	ConversationRoutingData.queue(AddressableEntityRef queue)	The queue to use for routing decisions
ConversationRoutingData	ConversationRoutingData.scoredAgents(List<ScoredAgent> scoredAgents)	A collection of agents and their assigned scores for this conversation (0 - 100, higher being better), for use in routing to preferred agents
ConversationRoutingData	ConversationRoutingData.skillExpression(String skillExpression)	The string with skill expression requested by the caller for routing decisions
ConversationRoutingData	ConversationRoutingData.skillExpressionId(String skillExpressionId)	The internal id of the skill expression, if any, that is currently in use for routing decisions
ConversationRoutingData	ConversationRoutingData.skills(List<AddressableEntityRef> skills)	The skills to use for routing decisions

Methods in com.mypurecloud.sdk.v2.model with parameters of type ConversationRoutingData

Modifier and Type	Method	Description
CallbackMediaParticipant	CallbackMediaParticipant.conversationRoutingData(ConversationRoutingData conversationRoutingData)	Information on how a communication should be routed to an agent.
CallMediaParticipant	CallMediaParticipant.conversationRoutingData(ConversationRoutingData conversationRoutingData)	Information on how a communication should be routed to an agent.
ChatMediaParticipant	ChatMediaParticipant.conversationRoutingData(ConversationRoutingData conversationRoutingData)	Information on how a communication should be routed to an agent.
CobrowseMediaParticipant	CobrowseMediaParticipant.conversationRoutingData(ConversationRoutingData conversationRoutingData)	Information on how a communication should be routed to an agent.
EmailMediaParticipant	EmailMediaParticipant.conversationRoutingData(ConversationRoutingData conversationRoutingData)	Information on how a communication should be routed to an agent.
InternalMessageMediaParticipant	InternalMessageMediaParticipant.conversationRoutingData(ConversationRoutingData conversationRoutingData)	Information on how a communication should be routed to an agent.
MessageMediaParticipant	MessageMediaParticipant.conversationRoutingData(ConversationRoutingData conversationRoutingData)	Information on how a communication should be routed to an agent.
Participant	Participant.conversationRoutingData(ConversationRoutingData conversationRoutingData)	Information on how a communication should be routed to an agent.
ParticipantBasic	ParticipantBasic.conversationRoutingData(ConversationRoutingData conversationRoutingData)	Information on how a communication should be routed to an agent.
void	CallbackMediaParticipant.setConversationRoutingData(ConversationRoutingData conversationRoutingData)
void	CallMediaParticipant.setConversationRoutingData(ConversationRoutingData conversationRoutingData)
void	ChatMediaParticipant.setConversationRoutingData(ConversationRoutingData conversationRoutingData)
void	CobrowseMediaParticipant.setConversationRoutingData(ConversationRoutingData conversationRoutingData)
void	EmailMediaParticipant.setConversationRoutingData(ConversationRoutingData conversationRoutingData)
void	InternalMessageMediaParticipant.setConversationRoutingData(ConversationRoutingData conversationRoutingData)
void	MessageMediaParticipant.setConversationRoutingData(ConversationRoutingData conversationRoutingData)
void	Participant.setConversationRoutingData(ConversationRoutingData conversationRoutingData)
void	ParticipantBasic.setConversationRoutingData(ConversationRoutingData conversationRoutingData)