Uses of Class
com.mypurecloud.sdk.v2.model.ConversationSocialExpressionEventTopicConversationRoutingData
Packages that use ConversationSocialExpressionEventTopicConversationRoutingData
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Uses of ConversationSocialExpressionEventTopicConversationRoutingData in com.mypurecloud.sdk.v2.model
Methods in com.mypurecloud.sdk.v2.model that return ConversationSocialExpressionEventTopicConversationRoutingDataModifier and TypeMethodDescriptionConversationSocialExpressionEventTopicSocialMediaParticipant.getConversationRoutingData()ConversationSocialExpressionEventTopicConversationRoutingData.language(ConversationSocialExpressionEventTopicUriReference language) A UriReference for a resourceThe priority of the conversation to use for routing decisionsConversationSocialExpressionEventTopicConversationRoutingData.queue(ConversationSocialExpressionEventTopicUriReference queue) A UriReference for a resourceConversationSocialExpressionEventTopicConversationRoutingData.scoredAgents(List<ConversationSocialExpressionEventTopicScoredAgent> scoredAgents) A collection of agents and their assigned scores for this conversation (0 - 100, higher being better), for use in routing to preferred agentsConversationSocialExpressionEventTopicConversationRoutingData.skills(List<ConversationSocialExpressionEventTopicUriReference> skills) The skills to use for routing decisionsMethods in com.mypurecloud.sdk.v2.model with parameters of type ConversationSocialExpressionEventTopicConversationRoutingDataModifier and TypeMethodDescriptionConversationSocialExpressionEventTopicSocialMediaParticipant.conversationRoutingData(ConversationSocialExpressionEventTopicConversationRoutingData conversationRoutingData) voidConversationSocialExpressionEventTopicSocialMediaParticipant.setConversationRoutingData(ConversationSocialExpressionEventTopicConversationRoutingData conversationRoutingData)