Uses of Class
com.mypurecloud.sdk.v2.model.DirectRouting
Packages that use DirectRouting
-
Uses of DirectRouting in com.mypurecloud.sdk.v2.model
Methods in com.mypurecloud.sdk.v2.model that return DirectRoutingModifier and TypeMethodDescriptionDirectRouting.agentWaitSeconds(Integer agentWaitSeconds) Time (in seconds) that a Direct Routing interaction will wait for Direct Routing agent before going to selected backup.DirectRouting.backupQueueId(String backupQueueId) ID of another queue to be used as the default backup if an agent does not have their Backup Settings configured.DirectRouting.callMediaSettings(DirectRoutingMediaSettings callMediaSettings) Direct Routing Settings specific to Call media.DirectRouting.emailMediaSettings(DirectRoutingMediaSettings emailMediaSettings) Direct Routing Settings specific to Email media.CreateQueueRequest.getDirectRouting()Queue.getDirectRouting()QueueRequest.getDirectRouting()UserQueue.getDirectRouting()DirectRouting.messageMediaSettings(DirectRoutingMediaSettings messageMediaSettings) Direct Routing Settings specific to Message media.DirectRouting.waitForAgent(Boolean waitForAgent) Flag indicating if Direct Routing interactions should wait for Direct Routing agent or go immediately to selected backup.Methods in com.mypurecloud.sdk.v2.model with parameters of type DirectRoutingModifier and TypeMethodDescriptionCreateQueueRequest.directRouting(DirectRouting directRouting) The Direct Routing settings for the queueQueue.directRouting(DirectRouting directRouting) The Direct Routing settings for the queueQueueRequest.directRouting(DirectRouting directRouting) The Direct Routing settings for the queueUserQueue.directRouting(DirectRouting directRouting) The Direct Routing settings for the queuevoidCreateQueueRequest.setDirectRouting(DirectRouting directRouting) voidQueue.setDirectRouting(DirectRouting directRouting) voidQueueRequest.setDirectRouting(DirectRouting directRouting) voidUserQueue.setDirectRouting(DirectRouting directRouting)