Uses of Class
com.mypurecloud.sdk.v2.model.EscalationTarget
Packages that use EscalationTarget
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Uses of EscalationTarget in com.mypurecloud.sdk.v2.model
Methods in com.mypurecloud.sdk.v2.model that return EscalationTargetModifier and TypeMethodDescriptionEscalationTarget.destination(EscalationTarget.DestinationEnum destination) Defines the destination of the escalation.SourceIntegration means use the SocialMedia Source Integration as the destination.OverrideIntegration means the set integration will be used regardless of the source.ManualEscalationRequest.getEscalationTarget()ManualEscalationResponse.getEscalationTarget()EscalationRuleRequest.getFacebookEscalation()EscalationRuleResponse.getFacebookEscalation()EscalationRuleRequest.getGoogleBusinessProfileEscalation()EscalationRuleResponse.getGoogleBusinessProfileEscalation()EscalationRuleRequest.getInstagramEscalation()EscalationRuleResponse.getInstagramEscalation()EscalationRuleRequest.getOpenEscalation()EscalationRuleResponse.getOpenEscalation()EscalationRuleRequest.getTwitterEscalation()EscalationRuleResponse.getTwitterEscalation()EscalationTarget.override(OverrideEscalationTarget override) Set the integration ID.Only valid when type is OverrideIntegration.EscalationTarget.targetType(EscalationTarget.TargetTypeEnum targetType) Defines the target that the message will be escalated to.Methods in com.mypurecloud.sdk.v2.model with parameters of type EscalationTargetModifier and TypeMethodDescriptionManualEscalationRequest.escalationTarget(EscalationTarget escalationTarget) The escalation target to which the specified social media normalized message should be routed.ManualEscalationResponse.escalationTarget(EscalationTarget escalationTarget) The target integration configuration used for an social media message.EscalationRuleRequest.facebookEscalation(EscalationTarget facebookEscalation) The target integration configuration used for a Facebook message escalation.EscalationRuleResponse.facebookEscalation(EscalationTarget facebookEscalation) The target integration configuration used for a Facebook message escalation.EscalationRuleRequest.googleBusinessProfileEscalation(EscalationTarget googleBusinessProfileEscalation) The target integration configuration used for a Google Business Profile message escalation.EscalationRuleResponse.googleBusinessProfileEscalation(EscalationTarget googleBusinessProfileEscalation) The target integration configuration used for a Google Business Profile message escalation.EscalationRuleRequest.instagramEscalation(EscalationTarget instagramEscalation) The target integration configuration used for an Instagram message escalation.EscalationRuleResponse.instagramEscalation(EscalationTarget instagramEscalation) The target integration configuration used for an Instagram message escalation.EscalationRuleRequest.openEscalation(EscalationTarget openEscalation) The target integration configuration used for an open message escalation.EscalationRuleResponse.openEscalation(EscalationTarget openEscalation) The target integration configuration used for an open message escalation.voidManualEscalationRequest.setEscalationTarget(EscalationTarget escalationTarget) voidManualEscalationResponse.setEscalationTarget(EscalationTarget escalationTarget) voidEscalationRuleRequest.setFacebookEscalation(EscalationTarget facebookEscalation) voidEscalationRuleResponse.setFacebookEscalation(EscalationTarget facebookEscalation) voidEscalationRuleRequest.setGoogleBusinessProfileEscalation(EscalationTarget googleBusinessProfileEscalation) voidEscalationRuleResponse.setGoogleBusinessProfileEscalation(EscalationTarget googleBusinessProfileEscalation) voidEscalationRuleRequest.setInstagramEscalation(EscalationTarget instagramEscalation) voidEscalationRuleResponse.setInstagramEscalation(EscalationTarget instagramEscalation) voidEscalationRuleRequest.setOpenEscalation(EscalationTarget openEscalation) voidEscalationRuleResponse.setOpenEscalation(EscalationTarget openEscalation) voidEscalationRuleRequest.setTwitterEscalation(EscalationTarget twitterEscalation) voidEscalationRuleResponse.setTwitterEscalation(EscalationTarget twitterEscalation) EscalationRuleRequest.twitterEscalation(EscalationTarget twitterEscalation) The target integration configuration used for a X (formerly Twitter) message escalation.EscalationRuleResponse.twitterEscalation(EscalationTarget twitterEscalation) The target integration configuration used for a X (formerly Twitter) message escalation.