Uses of Class
com.mypurecloud.sdk.v2.model.FlowMetricsTopicFlowMetricRecord
Packages that use FlowMetricsTopicFlowMetricRecord
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Uses of FlowMetricsTopicFlowMetricRecord in com.mypurecloud.sdk.v2.model
Methods in com.mypurecloud.sdk.v2.model that return FlowMetricsTopicFlowMetricRecordModifier and TypeMethodDescriptionFlowMetricsTopicFlowMetricRecord.activeRouting(FlowMetricsTopicFlowMetricRecord.ActiveRoutingEnum activeRouting) Active routing methodFlowMetricsTopicFlowMetricRecord.activeSkillIds(List<String> activeSkillIds) ID(s) of Skill(s) that are active on the conversationFlowMetricsTopicFlowMetricRecord.addressFrom(String addressFrom) The address that initiated an actionThe address receiving an actionFlowMetricsTopicFlowMetricRecord.agentAssistantId(String agentAssistantId) Unique identifier of the active virtual agent assistantFlowMetricsTopicFlowMetricRecord.agentBullseyeRing(Long agentBullseyeRing) Bullseye ring of the targeted agentFlowMetricsTopicFlowMetricRecord.agentOwned(Boolean agentOwned) Flag indicating an agent-owned callbackAutomatic Number Identification (caller's number)FlowMetricsTopicFlowMetricRecord.assignerId(String assignerId) ID of the user that manually assigned a conversationFlowMetricsTopicFlowMetricRecord.authenticated(Boolean authenticated) Flag that indicates that the identity of the customer has been asserted as verified by the provider.FlowMetricsTopicFlowMetricRecord.conversationId(String conversationId) Unique identifier for the conversationFlowMetricsTopicFlowMetricRecord.conversationInitiator(FlowMetricsTopicFlowMetricRecord.ConversationInitiatorEnum conversationInitiator) Indicates the participant purpose of the participant initiating a message conversationFlowMetricsTopicFlowMetricRecord.convertedFrom(String convertedFrom) Session media type that was converted from in case of a media type conversionFlowMetricsTopicFlowMetricRecord.convertedTo(String convertedTo) Session media type that was converted to in case of a media type conversionFlowMetricsTopicFlowMetricRecord.customerParticipation(Boolean customerParticipation) Indicates a messaging conversation in which the customer participated by sending at least one messageFlowMetricsTopicFlowMetricRecord.deliveryStatus(FlowMetricsTopicFlowMetricRecord.DeliveryStatusEnum deliveryStatus) The email or SMS delivery statusFlowMetricsTopicFlowMetricRecord.destinationAddresses(List<String> destinationAddresses) Destination address(es) of transfers or consultsFlowMetricsTopicFlowMetricRecord.direction(FlowMetricsTopicFlowMetricRecord.DirectionEnum direction) The direction of the communicationFlowMetricsTopicFlowMetricRecord.disconnectType(FlowMetricsTopicFlowMetricRecord.DisconnectTypeEnum disconnectType) The session disconnect typeFlowMetricsTopicFlowMetricRecord.divisionIds(List<String> divisionIds) Identifier(s) of division(s) associated with a conversationDialed number identification service (number dialed by the calling party)Unique identifier of the edge deviceFlowMetricsTopicFlowMetricRecord.eligibleAgentCounts(List<Long> eligibleAgentCounts) Number of eligible agents for each predictive routing attemptFlowMetricsTopicFlowMetricRecord.endingLanguage(String endingLanguage) Flow ending language, e.g. en-usFlowMetricsTopicFlowMetricRecord.entryReason(String entryReason) The particular entry reason for this flow, e.g. an address, userId, or flowIdFlowMetricsTopicFlowMetricRecord.entryType(FlowMetricsTopicFlowMetricRecord.EntryTypeEnum entryType) The entry type for this flow, e.g. dnis, dialer, agent, flow, or directA code corresponding to the error that occurredFlowMetricsTopicFlowMetricRecord.exitReason(String exitReason) The exit reason for this flow, e.g.FlowMetricsTopicFlowMetricRecord.extendedDeliveryStatus(String extendedDeliveryStatus) Extended delivery statusFlowMetricsTopicFlowMetricRecord.externalContactId(String externalContactId) External contact identifierFlowMetricsTopicFlowMetricRecord.externalMediaCount(Long externalMediaCount) Count of any media (images, files, etc) included on the external sessionFlowMetricsTopicFlowMetricRecord.externalOrganizationId(String externalOrganizationId) External organization identifierFlowMetricsTopicFlowMetricRecord.externalTag(String externalTag) External tag for the conversationFlowMetricsTopicFlowMetricRecord.firstQueue(Boolean firstQueue) Marker that is set if the current queue is the first queue in a conversationFlowMetricsTopicFlowMetricRecord.flaggedReason(FlowMetricsTopicFlowMetricRecord.FlaggedReasonEnum flaggedReason) Reason for which participant flagged conversationThe unique identifier of this flowFlowMetricsTopicFlowMetricRecord.flowInType(String flowInType) Type of flow in that occurred when entering ACD.FlowMetricsTopicFlowMetricRecord.flowMilestoneIds(List<String> flowMilestoneIds) The ID of a flow outcome milestoneThe name of this flow at the time of flow executionFlowMetricsTopicFlowMetricRecord.flowOutType(String flowOutType) Type of flow out that occurred when emitting tFlowOut.FlowMetricsTopicFlowMetricRecord.flowSubType(FlowMetricsTopicFlowMetricRecord.FlowSubTypeEnum flowSubType) Represents the subtype of the flow.FlowMetricsTopicFlowMetricRecord.flowType(FlowMetricsTopicFlowMetricRecord.FlowTypeEnum flowType) The type of this flowFlowMetricsTopicFlowMetricRecord.flowVersion(String flowVersion) The version of this flowUnique identifier for a Genesys Cloud groupFlowMetricsTopicFlowMetricRecord.interactionType(String interactionType) The interaction type (enterprise or contactCenter)FlowMetricsTopicFlowMetricRecord.journeyActionId(String journeyActionId) Identifier of the journey action.FlowMetricsTopicFlowMetricRecord.journeyActionMapId(String journeyActionMapId) Identifier of the journey action map that triggered the action.FlowMetricsTopicFlowMetricRecord.journeyActionMapVersion(Long journeyActionMapVersion) Version of the journey action map that triggered the action.FlowMetricsTopicFlowMetricRecord.journeyCustomerId(String journeyCustomerId) Primary identifier of the journey customer in the source where the activities originate from.FlowMetricsTopicFlowMetricRecord.journeyCustomerIdType(String journeyCustomerIdType) Type of primary identifier of the journey customer (e.g. cookie).FlowMetricsTopicFlowMetricRecord.journeyCustomerSessionId(String journeyCustomerSessionId) Unique identifier of the journey session.FlowMetricsTopicFlowMetricRecord.journeyCustomerSessionIdType(String journeyCustomerSessionIdType) Type or category of journey sessions (e.g. web, ticket, delivery, atm).FlowMetricsTopicFlowMetricRecord.knowledgeBaseId(String knowledgeBaseId) The unique identifier of the knowledge base usedFlowMetricsTopicFlowMetricRecord.mediaCount(Long mediaCount) Count of any media (images, files, etc) included in this sessionFlowMetricsTopicFlowMetricRecord.mediaType(FlowMetricsTopicFlowMetricRecord.MediaTypeEnum mediaType) The session media typeFlowMetricsTopicFlowMetricRecord.messageType(String messageType) Message type for messaging services.FlowMetricsTopicFlowMetricRecord.metric(FlowMetricsTopicFlowMetricRecord.MetricEnum metric) Metric nameFlowMetricsTopicFlowMetricRecord.metricDate(Date metricDate) The date and time of metric creationFlowMetricsTopicFlowMetricRecord.originatingDirection(FlowMetricsTopicFlowMetricRecord.OriginatingDirectionEnum originatingDirection) The original direction of the conversationFlowMetricsTopicFlowMetricRecord.outboundCampaignId(String outboundCampaignId) (Dialer) Unique identifier of the outbound campaignFlowMetricsTopicFlowMetricRecord.outboundContactId(String outboundContactId) (Dialer) Unique identifier of the contactFlowMetricsTopicFlowMetricRecord.outboundContactListId(String outboundContactListId) (Dialer) Unique identifier of the contact list that this contact belongs toFlowMetricsTopicFlowMetricRecord.outcomes(List<FlowMetricsTopicFlowOutcome> outcomes) Flow outcomesFlowMetricsTopicFlowMetricRecord.participantName(String participantName) A human readable name identifying the participantThis identifies pairs of related sessions on a conversation.FlowMetricsTopicFlowMetricRecord.proposedAgents(List<FlowMetricsTopicFlowProposedAgent> proposedAgents) Proposed agentsThe source provider for the communication.FlowMetricsTopicFlowMetricRecord.purpose(FlowMetricsTopicFlowMetricRecord.PurposeEnum purpose) The participant's purposeQueue identifierFlowMetricsTopicFlowMetricRecord.recognitionFailureReason(String recognitionFailureReason) The recognition failure reason causing to exit/disconnectRecord identifierName, phone number, or email address of the remote party.FlowMetricsTopicFlowMetricRecord.removedSkillIds(List<String> removedSkillIds) ID(s) of Skill(s) that have been removed by bullseye routingFlowMetricsTopicFlowMetricRecord.requestedLanguageId(String requestedLanguageId) Unique identifier for the language requested for an interactionFlowMetricsTopicFlowMetricRecord.requestedRoutings(List<FlowMetricsTopicFlowMetricRecord.RequestedRoutingsEnum> requestedRoutings) Routing type(s) for requested/attempted routing methods.FlowMetricsTopicFlowMetricRecord.requestedRoutingSkillIds(List<String> requestedRoutingSkillIds) Unique identifier(s) for skill(s) requested for an interactionUnique identifier for the roomFlowMetricsTopicFlowMetricRecord.routingPriority(Long routingPriority) Routing priority for the current interactionFlowMetricsTopicFlowMetricRecord.routingRing(Long routingRing) Routing ring for bullseye or preferred agent routingFlowMetricsTopicFlowMetricRecord.routingRule(String routingRule) Routing rule for preferred, conditional and predictive routing typeFlowMetricsTopicFlowMetricRecord.routingRuleType(FlowMetricsTopicFlowMetricRecord.RoutingRuleTypeEnum routingRuleType) Routing rule typeFlowMetricsTopicFlowMetricRecord.scoredAgents(List<FlowMetricsTopicFlowScoredAgent> scoredAgents) Scored agentsFlowMetricsTopicFlowMetricRecord.selectedAgentId(String selectedAgentId) Selected agent IDFlowMetricsTopicFlowMetricRecord.selectedAgentRank(Long selectedAgentRank) Selected agent GPR rankFlowMetricsTopicFlowMetricRecord.selfServed(Boolean selfServed) Indicates whether the flow session was self servicedFlowMetricsTopicFlowMetricRecord.sessionDnis(String sessionDnis) Dialed number for the current session; this can be different from dnis, e.g. if the call was transferredThe unique identifier of this sessionFlowMetricsTopicFlowMetricRecord.skillExpressionId(String skillExpressionId) Unique identifier for the skill requested for an interactionFlowMetricsTopicFlowMetricRecord.startingLanguage(String startingLanguage) Flow starting language, e.g. en-usUnique identifier for a phoneThe team ID the user is a member ofFlowMetricsTopicFlowMetricRecord.transferTargetAddress(String transferTargetAddress) The address of a flow transfer target, e.g. a phone number, an email address, or a queueIdFlowMetricsTopicFlowMetricRecord.transferTargetName(String transferTargetName) The name of a flow transfer targetFlowMetricsTopicFlowMetricRecord.transferType(String transferType) The type of transfer for flows that ended with a transferFlowMetricsTopicFlowMetricRecord.usedRouting(FlowMetricsTopicFlowMetricRecord.UsedRoutingEnum usedRouting) Complete routing methodUnique identifier for the userMetric valueFlowMetricsTopicFlowMetricRecord.videoPresent(Boolean videoPresent) Flag indicating if video is presentFlowMetricsTopicFlowMetricRecord.waitingInteractionCounts(List<Long> waitingInteractionCounts) Number of waiting interactions for each predictive routing attemptFlowMetricsTopicFlowMetricRecord.wrapUpCode(String wrapUpCode) Wrap up code