Uses of Class
com.mypurecloud.sdk.v2.model.ParticipantMetrics
Packages that use ParticipantMetrics
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Uses of ParticipantMetrics in com.mypurecloud.sdk.v2.model
Methods in com.mypurecloud.sdk.v2.model that return ParticipantMetricsModifier and TypeMethodDescriptionParticipantMetrics.acdDurationPercentage(Double acdDurationPercentage) Percentage of ACD duration in the conversationParticipantMetrics.agentDurationPercentage(Double agentDurationPercentage) Percentage of Agent duration in the conversationParticipantMetrics.customerDurationPercentage(Double customerDurationPercentage) Percentage of Customer duration in the conversationConversationMetrics.getParticipantMetrics()ParticipantMetrics.ivrDurationPercentage(Double ivrDurationPercentage) Percentage of IVR duration in the conversationParticipantMetrics.otherDurationPercentage(Double otherDurationPercentage) Percentage of Other events duration in the conversationParticipantMetrics.overtalkCount(Integer overtalkCount) Number of Overtalks in the conversationParticipantMetrics.overtalkDurationPercentage(Double overtalkDurationPercentage) Percentage of Overtalk duration in the conversationParticipantMetrics.silenceDurationPercentage(Double silenceDurationPercentage) Percentage of Silence duration in the conversationMethods in com.mypurecloud.sdk.v2.model with parameters of type ParticipantMetricsModifier and TypeMethodDescriptionConversationMetrics.participantMetrics(ParticipantMetrics participantMetrics) The Participant MetricsvoidConversationMetrics.setParticipantMetrics(ParticipantMetrics participantMetrics)