Uses of Class
com.mypurecloud.sdk.v2.model.PredictiveRouting

Packages that use PredictiveRouting

Package	Description
com.mypurecloud.sdk.v2.model

Uses of PredictiveRouting in com.mypurecloud.sdk.v2.model

Methods in com.mypurecloud.sdk.v2.model that return PredictiveRouting

Modifier and Type	Method	Description
PredictiveRouting	PredictiveRouting.enableConversationScoreBiasing(Boolean enableConversationScoreBiasing)	A switch used to determine if conversations are weighted by conversation score when the system attempts to assign an agent a new conversation.
PredictiveRouting	PredictiveRouting.respectSkills(Boolean respectSkills)	A switch used to determine if agent skills will be considered.