Uses of Class
com.mypurecloud.sdk.v2.model.QueueConversationCallEventTopicConversationRoutingData
Packages that use QueueConversationCallEventTopicConversationRoutingData
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Uses of QueueConversationCallEventTopicConversationRoutingData in com.mypurecloud.sdk.v2.model
Methods in com.mypurecloud.sdk.v2.model that return QueueConversationCallEventTopicConversationRoutingDataModifier and TypeMethodDescriptionQueueConversationCallEventTopicCallMediaParticipant.getConversationRoutingData()QueueConversationCallEventTopicConversationRoutingData.language(QueueConversationCallEventTopicUriReference language) A UriReference for a resourceThe priority of the conversation to use for routing decisionsQueueConversationCallEventTopicConversationRoutingData.queue(QueueConversationCallEventTopicUriReference queue) A UriReference for a resourceQueueConversationCallEventTopicConversationRoutingData.scoredAgents(List<QueueConversationCallEventTopicScoredAgent> scoredAgents) A collection of agents and their assigned scores for this conversation (0 - 100, higher being better), for use in routing to preferred agentsQueueConversationCallEventTopicConversationRoutingData.skills(List<QueueConversationCallEventTopicUriReference> skills) The skills to use for routing decisionsMethods in com.mypurecloud.sdk.v2.model with parameters of type QueueConversationCallEventTopicConversationRoutingDataModifier and TypeMethodDescriptionQueueConversationCallEventTopicCallMediaParticipant.conversationRoutingData(QueueConversationCallEventTopicConversationRoutingData conversationRoutingData) voidQueueConversationCallEventTopicCallMediaParticipant.setConversationRoutingData(QueueConversationCallEventTopicConversationRoutingData conversationRoutingData)