Uses of Class
com.mypurecloud.sdk.v2.model.QueueConversationCallbackEventTopicConversationRoutingData
Packages that use QueueConversationCallbackEventTopicConversationRoutingData
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Uses of QueueConversationCallbackEventTopicConversationRoutingData in com.mypurecloud.sdk.v2.model
Methods in com.mypurecloud.sdk.v2.model that return QueueConversationCallbackEventTopicConversationRoutingDataModifier and TypeMethodDescriptionQueueConversationCallbackEventTopicCallbackMediaParticipant.getConversationRoutingData()QueueConversationCallbackEventTopicConversationRoutingData.language(QueueConversationCallbackEventTopicUriReference language) A UriReference for a resourceThe priority of the conversation to use for routing decisionsQueueConversationCallbackEventTopicConversationRoutingData.queue(QueueConversationCallbackEventTopicUriReference queue) A UriReference for a resourceQueueConversationCallbackEventTopicConversationRoutingData.scoredAgents(List<QueueConversationCallbackEventTopicScoredAgent> scoredAgents) A collection of agents and their assigned scores for this conversation (0 - 100, higher being better), for use in routing to preferred agentsQueueConversationCallbackEventTopicConversationRoutingData.skills(List<QueueConversationCallbackEventTopicUriReference> skills) The skills to use for routing decisionsMethods in com.mypurecloud.sdk.v2.model with parameters of type QueueConversationCallbackEventTopicConversationRoutingDataModifier and TypeMethodDescriptionQueueConversationCallbackEventTopicCallbackMediaParticipant.conversationRoutingData(QueueConversationCallbackEventTopicConversationRoutingData conversationRoutingData) voidQueueConversationCallbackEventTopicCallbackMediaParticipant.setConversationRoutingData(QueueConversationCallbackEventTopicConversationRoutingData conversationRoutingData)