Uses of Class
com.mypurecloud.sdk.v2.model.QueueConversationChatEventTopicConversationRoutingData
Packages that use QueueConversationChatEventTopicConversationRoutingData
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Uses of QueueConversationChatEventTopicConversationRoutingData in com.mypurecloud.sdk.v2.model
Methods in com.mypurecloud.sdk.v2.model that return QueueConversationChatEventTopicConversationRoutingDataModifier and TypeMethodDescriptionQueueConversationChatEventTopicChatMediaParticipant.getConversationRoutingData()QueueConversationChatEventTopicConversationRoutingData.language(QueueConversationChatEventTopicUriReference language) A UriReference for a resourceThe priority of the conversation to use for routing decisionsQueueConversationChatEventTopicConversationRoutingData.queue(QueueConversationChatEventTopicUriReference queue) A UriReference for a resourceQueueConversationChatEventTopicConversationRoutingData.scoredAgents(List<QueueConversationChatEventTopicScoredAgent> scoredAgents) A collection of agents and their assigned scores for this conversation (0 - 100, higher being better), for use in routing to preferred agentsQueueConversationChatEventTopicConversationRoutingData.skills(List<QueueConversationChatEventTopicUriReference> skills) The skills to use for routing decisionsMethods in com.mypurecloud.sdk.v2.model with parameters of type QueueConversationChatEventTopicConversationRoutingDataModifier and TypeMethodDescriptionQueueConversationChatEventTopicChatMediaParticipant.conversationRoutingData(QueueConversationChatEventTopicConversationRoutingData conversationRoutingData) voidQueueConversationChatEventTopicChatMediaParticipant.setConversationRoutingData(QueueConversationChatEventTopicConversationRoutingData conversationRoutingData)