Uses of Class
com.mypurecloud.sdk.v2.model.QueueConversationEmailEventTopicConversationRoutingData
Packages that use QueueConversationEmailEventTopicConversationRoutingData
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Uses of QueueConversationEmailEventTopicConversationRoutingData in com.mypurecloud.sdk.v2.model
Methods in com.mypurecloud.sdk.v2.model that return QueueConversationEmailEventTopicConversationRoutingDataModifier and TypeMethodDescriptionQueueConversationEmailEventTopicEmailMediaParticipant.getConversationRoutingData()QueueConversationEmailEventTopicConversationRoutingData.language(QueueConversationEmailEventTopicUriReference language) A UriReference for a resourceThe priority of the conversation to use for routing decisionsQueueConversationEmailEventTopicConversationRoutingData.queue(QueueConversationEmailEventTopicUriReference queue) A UriReference for a resourceQueueConversationEmailEventTopicConversationRoutingData.scoredAgents(List<QueueConversationEmailEventTopicScoredAgent> scoredAgents) A collection of agents and their assigned scores for this conversation (0 - 100, higher being better), for use in routing to preferred agentsQueueConversationEmailEventTopicConversationRoutingData.skills(List<QueueConversationEmailEventTopicUriReference> skills) The skills to use for routing decisionsMethods in com.mypurecloud.sdk.v2.model with parameters of type QueueConversationEmailEventTopicConversationRoutingDataModifier and TypeMethodDescriptionQueueConversationEmailEventTopicEmailMediaParticipant.conversationRoutingData(QueueConversationEmailEventTopicConversationRoutingData conversationRoutingData) voidQueueConversationEmailEventTopicEmailMediaParticipant.setConversationRoutingData(QueueConversationEmailEventTopicConversationRoutingData conversationRoutingData)