Uses of Class
com.mypurecloud.sdk.v2.model.QueueConversationEventTopicConversationRoutingData
Packages that use QueueConversationEventTopicConversationRoutingData
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Uses of QueueConversationEventTopicConversationRoutingData in com.mypurecloud.sdk.v2.model
Methods in com.mypurecloud.sdk.v2.model that return QueueConversationEventTopicConversationRoutingDataModifier and TypeMethodDescriptionQueueConversationEventTopicParticipant.getConversationRoutingData()QueueConversationEventTopicConversationRoutingData.language(QueueConversationEventTopicUriReference language) A UriReference for a resourceThe priority of the conversation to use for routing decisionsQueueConversationEventTopicConversationRoutingData.queue(QueueConversationEventTopicUriReference queue) QueueConversationEventTopicConversationRoutingData.scoredAgents(List<QueueConversationEventTopicScoredAgent> scoredAgents) A collection of agents and their assigned scores for this conversation (0 - 100, higher being better), for use in routing to preferred agentsQueueConversationEventTopicConversationRoutingData.skills(List<QueueConversationEventTopicUriReference> skills) The skills to use for routing decisionsMethods in com.mypurecloud.sdk.v2.model with parameters of type QueueConversationEventTopicConversationRoutingDataModifier and TypeMethodDescriptionQueueConversationEventTopicParticipant.conversationRoutingData(QueueConversationEventTopicConversationRoutingData conversationRoutingData) voidQueueConversationEventTopicParticipant.setConversationRoutingData(QueueConversationEventTopicConversationRoutingData conversationRoutingData)