Uses of Class
com.mypurecloud.sdk.v2.model.QueueConversationMessageEventTopicConversationRoutingData
Packages that use QueueConversationMessageEventTopicConversationRoutingData
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Uses of QueueConversationMessageEventTopicConversationRoutingData in com.mypurecloud.sdk.v2.model
Methods in com.mypurecloud.sdk.v2.model that return QueueConversationMessageEventTopicConversationRoutingDataModifier and TypeMethodDescriptionQueueConversationMessageEventTopicMessageMediaParticipant.getConversationRoutingData()QueueConversationMessageEventTopicConversationRoutingData.language(QueueConversationMessageEventTopicUriReference language) A UriReference for a resourceThe priority of the conversation to use for routing decisionsQueueConversationMessageEventTopicConversationRoutingData.queue(QueueConversationMessageEventTopicUriReference queue) A UriReference for a resourceQueueConversationMessageEventTopicConversationRoutingData.scoredAgents(List<QueueConversationMessageEventTopicScoredAgent> scoredAgents) A collection of agents and their assigned scores for this conversation (0 - 100, higher being better), for use in routing to preferred agentsQueueConversationMessageEventTopicConversationRoutingData.skills(List<QueueConversationMessageEventTopicUriReference> skills) The skills to use for routing decisionsMethods in com.mypurecloud.sdk.v2.model with parameters of type QueueConversationMessageEventTopicConversationRoutingDataModifier and TypeMethodDescriptionQueueConversationMessageEventTopicMessageMediaParticipant.conversationRoutingData(QueueConversationMessageEventTopicConversationRoutingData conversationRoutingData) voidQueueConversationMessageEventTopicMessageMediaParticipant.setConversationRoutingData(QueueConversationMessageEventTopicConversationRoutingData conversationRoutingData)