Uses of Class
com.mypurecloud.sdk.v2.model.QueueConversationSocialExpressionEventTopicConversationRoutingData
Packages that use QueueConversationSocialExpressionEventTopicConversationRoutingData
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Uses of QueueConversationSocialExpressionEventTopicConversationRoutingData in com.mypurecloud.sdk.v2.model
Methods in com.mypurecloud.sdk.v2.model that return QueueConversationSocialExpressionEventTopicConversationRoutingDataModifier and TypeMethodDescriptionQueueConversationSocialExpressionEventTopicParticipant.getConversationRoutingData()QueueConversationSocialExpressionEventTopicConversationRoutingData.language(QueueConversationSocialExpressionEventTopicUriReference language) A UriReference for a resourceThe priority of the conversation to use for routing decisionsQueueConversationSocialExpressionEventTopicConversationRoutingData.queue(QueueConversationSocialExpressionEventTopicUriReference queue) QueueConversationSocialExpressionEventTopicConversationRoutingData.scoredAgents(List<QueueConversationSocialExpressionEventTopicScoredAgent> scoredAgents) A collection of agents and their assigned scores for this conversation (0 - 100, higher being better), for use in routing to preferred agentsQueueConversationSocialExpressionEventTopicConversationRoutingData.skills(List<QueueConversationSocialExpressionEventTopicUriReference> skills) The skills to use for routing decisionsMethods in com.mypurecloud.sdk.v2.model with parameters of type QueueConversationSocialExpressionEventTopicConversationRoutingDataModifier and TypeMethodDescriptionQueueConversationSocialExpressionEventTopicParticipant.conversationRoutingData(QueueConversationSocialExpressionEventTopicConversationRoutingData conversationRoutingData) voidQueueConversationSocialExpressionEventTopicParticipant.setConversationRoutingData(QueueConversationSocialExpressionEventTopicConversationRoutingData conversationRoutingData)