Uses of Class
com.mypurecloud.sdk.v2.model.QueueConversationVideoEventTopicConversationRoutingData
Packages that use QueueConversationVideoEventTopicConversationRoutingData
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Uses of QueueConversationVideoEventTopicConversationRoutingData in com.mypurecloud.sdk.v2.model
Methods in com.mypurecloud.sdk.v2.model that return QueueConversationVideoEventTopicConversationRoutingDataModifier and TypeMethodDescriptionQueueConversationVideoEventTopicParticipant.getConversationRoutingData()QueueConversationVideoEventTopicConversationRoutingData.language(QueueConversationVideoEventTopicUriReference language) A UriReference for a resourceThe priority of the conversation to use for routing decisionsQueueConversationVideoEventTopicConversationRoutingData.queue(QueueConversationVideoEventTopicUriReference queue) QueueConversationVideoEventTopicConversationRoutingData.scoredAgents(List<QueueConversationVideoEventTopicScoredAgent> scoredAgents) A collection of agents and their assigned scores for this conversation (0 - 100, higher being better), for use in routing to preferred agentsQueueConversationVideoEventTopicConversationRoutingData.skills(List<QueueConversationVideoEventTopicUriReference> skills) The skills to use for routing decisionsMethods in com.mypurecloud.sdk.v2.model with parameters of type QueueConversationVideoEventTopicConversationRoutingDataModifier and TypeMethodDescriptionQueueConversationVideoEventTopicParticipant.conversationRoutingData(QueueConversationVideoEventTopicConversationRoutingData conversationRoutingData) voidQueueConversationVideoEventTopicParticipant.setConversationRoutingData(QueueConversationVideoEventTopicConversationRoutingData conversationRoutingData)