Uses of Class
com.mypurecloud.sdk.v2.model.Touchpoint
Packages that use Touchpoint
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Uses of Touchpoint in com.mypurecloud.sdk.v2.model
Methods in com.mypurecloud.sdk.v2.model that return TouchpointModifier and TypeMethodDescriptionID of agent.Touchpoint.associatedValue(BigDecimal associatedValue) The value attributed to this touchpoint.Touchpoint.conversationId(String conversationId) ID of conversation.Touchpoint.createdDate(Date createdDate) Date conversation happened.Touchpoint.mediaType(Touchpoint.MediaTypeEnum mediaType) Media Type of the touchpoint; allowed values are Email, Message and Voice.Methods in com.mypurecloud.sdk.v2.model that return types with arguments of type TouchpointMethod parameters in com.mypurecloud.sdk.v2.model with type arguments of type TouchpointModifier and TypeMethodDescriptionvoidOutcomeAttributionRequest.setTouchpoints(List<Touchpoint> touchpoints) OutcomeAttributionRequest.touchpoints(List<Touchpoint> touchpoints) List of interactions that led to this outcome being achieved.