Uses of Class
com.mypurecloud.sdk.v2.model.WfmAgentHistoricalAdherenceResult
Packages that use WfmAgentHistoricalAdherenceResult
-
Uses of WfmAgentHistoricalAdherenceResult in com.mypurecloud.sdk.v2.model
Methods in com.mypurecloud.sdk.v2.model that return WfmAgentHistoricalAdherenceResultModifier and TypeMethodDescriptionWfmAgentHistoricalAdherenceResult.actuals(List<HistoricalAdherenceActuals> actuals) List of actual activity with offset for this userWfmAgentHistoricalAdherenceResult.adherencePercentage(Double adherencePercentage) Adherence percentage for this user, in the scale of 0 - 100WfmAgentHistoricalAdherenceResult.calculationsCompletedDate(Date calculationsCompletedDate) Completed date of calculations that was queried, in ISO-8601 format.WfmAgentHistoricalAdherenceResult.conformancePercentage(Double conformancePercentage) Conformance percentage for this user, in the scale of 0 - 100.WfmAgentHistoricalAdherenceResult.dayMetrics(List<AgentAdherenceDayMetrics> dayMetrics) Adherence and conformance metrics for days in query rangeEnd of the date range that was queried, in ISO-8601 format.WfmAgentHistoricalAdherenceResult.exceptionInfo(List<HistoricalAdherenceExceptionInfo> exceptionInfo) List of adherence exceptions for this userWfmAgentHistoricalAdherenceResponse.getResult()WfmAgentHistoricalAdherenceResult.impact(WfmAgentHistoricalAdherenceResult.ImpactEnum impact) The impact of the current adherence state for this userWfmAgentHistoricalAdherenceResult.scheduledActivities(List<AgentAdherenceScheduledActivity> scheduledActivities) List of scheduled activities for this userWfmAgentHistoricalAdherenceResult.secondaryPresenceLookupItems(List<SecondaryPresenceLookupItem> secondaryPresenceLookupItems) List of secondary presence lookup ID to corresponding secondary presence ID itemBeginning of the date range that was queried, in ISO-8601 formatWfmAgentHistoricalAdherenceResult.targetAdherencePercentage(Double targetAdherencePercentage) Target percentage for this user, in the scale of 0 - 100WfmAgentHistoricalAdherenceResult.user(UserReference user) The user who submitted the agent historical adherence queryMethods in com.mypurecloud.sdk.v2.model with parameters of type WfmAgentHistoricalAdherenceResultModifier and TypeMethodDescriptionWfmAgentHistoricalAdherenceResponse.result(WfmAgentHistoricalAdherenceResult result) Results will come via downloadUrls, however it may come inline if small enoughvoidWfmAgentHistoricalAdherenceResponse.setResult(WfmAgentHistoricalAdherenceResult result)