Issue Tracker Tool

Figure 1. Issue Tracker tool menu

The Issue Tracker tool is used to report issues encountered to JIRA while consuming a particular product. This tool supports two ways of reporting.

1. Manual issue reporting
2. Automatic issue reporting

Manual Issue Reporting

Define a new JIRA account

Figure2. View Accounts

In order to report issues, first an account need to be created with accurate credentials in order to log in to the given account.
In the navigator, under Tools, click Accounts. The Account page appears with a list of already created accounts.
User can introduce new accounts by clicking Add new account and for each account automatic reporting feature can either be enabled or disabled.

Figure3. Add new account

Create a new issue

In the navigator, under Tools, click Issues -> Create. The Create page appears.

Figure4. Create new issue

Attachments

Users can attach attachments to the issue. Additionally users are by default given the opportunity to attach a thread dump, bundle.info file and log file to the issue without explicitly selecting.

List issues

In the navigator, under Tools, click Issues -> List. The List page appears. Here, user can select an account and view the details of issues created by that particular user.

Automatic Issue Reporting

At the time of creating a new account or editing an existing account, user can enable automatic issue reporting feature. Here, the project to which issues to be reported, type of the issue and it's priority need to be predetermined.